CANNOT BE TRUSTED!!!!! Damaged every single piece of wooden furniture in our move! Scratches, dents, rub marks to bare wood, you name it. On top of that they were incredibly sneaky about it. They carefully arranged the furniture and drawers so that the damaged areas faced the wall or were hidden by other furniture. I have absolutely zero idea how they had respectable ratings on MovingHelp-Uhaul. Caused thousands of dollars in damage and United Shipping nor MovingHelp is willing to offer any compensation. I have an email where he fully admits that he loaded the truck in a manner that would damage the furniture, but claimed that he told me this so it is my fault that stuff was damaged. What a bunch on nonsense from someone completely devoid of integrity. Speaking of lack of integrity, check out MovingHelp on the BBB website. I sure wish I would have. They do not stand by their movers at all, and don't think the insurance is going to protect you. Crew was also 2 hours late.
christopher b. | alden, IA
(Reviewed on 11/05/2024)
ABSOLUTE NIGHTMARE!!!! It's painful to be forced to give them 1 star which is much higher than they deserve. Every single piece of wood furniture that they touched was damaged. How could anyone be that incompetent? They caused THOUSANDS of dollars of damage to my furniture, and then blamed ME for how THEY loaded the truck. I only told them what I want loaded, never how or in what order. They were told to please be careful and stressed how we didn't want things damaged. Didn't use nearly enough moving blankets or secure items. Also showed up 30 minutes late. Neither MovingHelp-Uhaul nor the movers are willing to offer any sort of compensation, and we are pursuing the matter in small claims court. I would not trust any mover booked on Uhaul. Read their own website about becoming a mover. No insurance or background check needed, and they take any shmuck that's willing. Look up MovingHelp on the BBB. Do yourself a favor and run away from United Shipping and MovivingHelp.
christopher b. | alden, IA
(Reviewed on 11/05/2024)
Great crew! Very professional and friendly family team! Would definitely hire them again if needed. Highly recommended!
Curtis L. | Altoona, IA
(Reviewed on 10/27/2024)
Guys did a great job of quickly knocking out the unloading of my u-haul truck. Fast and efficient as well as done carefully.
William A. | Henrico, VA
(Reviewed on 10/21/2024)
Great to work with, friendly, fast, and professional. A++
Alex F. | Denver, CO
(Reviewed on 10/17/2024)
They guys were great and did an awesome job!
Allen R. | Newton, IA
(Reviewed on 09/26/2024)
Highly recommend- very fast and efficient!
Peggy I. | Milan, IL
(Reviewed on 09/21/2024)
Terry & Charles were very friendly along with professional & did an excellent job emptying our UHaul POD exactly where we asked.
September R. | Mason City, IA
(Reviewed on 09/17/2024)
The team was quick to unload the truck and was careful with my furniture. Would recommend them highly and I plan to use them again in the future.
Rebecca F. | Fort Madison, IA
(Reviewed on 09/16/2024)
Sabin L. | West Des Moines, IA
(Reviewed on 09/16/2024)
Movers did not complete job on morning of 13th stating they were ‘busy’, they said they would bring extra guys and ensure I was loaded up since they weren’t able to complete service at time-date requested; they showed up on 14 with no extra help and they left before 120 minutes were up from when they started helping. Was told could hire them for an entire day to get everything done as the job was not done. I asked to pay them to stay and was told ‘naw you’re going to kill me’ referring to it was too much work. If moving is too much work then why are they working for this company and why did they ‘talk’ a good game but then leave me hanging? I paid them and gave a 20 percent tip in cash. Then I noticed a bunch of my stuff was BROKEN-RUINED in the uhaul from them!!!! Extremely upset!!! Very expensive items now ruined that I’m hauling to a new house. Will never go thru this service again and will be sharing my experience with everyone I know!
Brittany H. | Charles City, IA
(Reviewed on 09/15/2024)
Teran and his crew were phenomenal. They showed up on time, did a great job of loading the truck, maximizing the space and taking a load off my wife and I.
Paul B. | Des Moines, IA
(Reviewed on 09/15/2024)