FAQ


FAQ Categories

FAQ Categories

Moving Help®

  • What is Moving Help®?

    Answer

    Moving Help® is an online marketplace that connects you to quality laborers. Moving Help® Service Provider(s) provide their labor services for a set price listed on our website. You select which laborer you want based on the reviews they have established by providing their services to other families.

  • How do I use Moving Help®?

    Answer

    1. Enter your full address and zip code where your services are needed.
    2. The Moving Help® Service Providers should contact you within 24 hours! Talk to your Moving Help® Service Provider(s) to work out all the scheduling details. 
    3. When the job is done to your satisfaction, give them your payment code. It was emailed to you at the time of checkout. 
    4. Provide a review for the next family with all the details of how outstanding your Moving Help® Service Provider(s) performed. 

  • Who can leave Moving Help® reviews?

    Answer

    Moving Help® reviews can only be placed by customers who have paid to use the service and have administered a Payment Code.

  • What should I expect from the Moving Help® process?

    Answer

    Once you have made your Moving Help® reservation, your Moving Help® Service Provider should contact you to set up a specific arrival time and go over any details related to your move. When your mover arrives on your moving day, they should introduce themselves and their crew. They should also ask if there is anything they should know before beginning, this the time for you to inform them of any specialty items, extremely fragile items, or if you would like your truck loaded in a specific manner. Remember this is a DIY move and its recommended you stay on site to oversee the move. Once your move has been completed to your satisfaction, you can give your service provider the payment code which will release the funds and allow them to get paid.

  • Are Moving Help® and U-Haul® the same?

    Answer

    Moving Help® is a Marketplace provided by eMove, Inc., a sister company of U-Haul®. Both eMove, Inc. and U-Haul are subsidiaries of U-Haul Holding Company. 

  • How do I create a Moving Help® account?

    Answer

    To create a Moving Help® account, please log onto MovingHelp.com and click on the “My Account” tab. You will be directed to the “My Account” page, where you have the option to click on linked text that reads: “Create an account here”. From that link, you will then be able to make a Moving Help® account.

  • MovingHelp.com’s Privacy Policy

    Answer

    We do not sell or trade any information with any non-affiliated companies. We only share the minimum information needed to complete your service with your Moving Help® Service Provider(s). Click here for: Complete Privacy Policy

  • MovingHelp.com’s Customer Agreement

    Answer

    Your agreement with MovingHelp.com outlines important legal information, terms, and conditions of service. Please take the time to read your Customer Agreement.

  • What services are offered through Moving Help®?

    Answer

    Load/Unload – Moving Help® service providers will load/unload a customer’s goods into or out of their rental equipment. All rates are based on the hourly rates for the crew size. The customer is responsible for all equipment including trucks, trailers, dollies, furniture pads, etc.

    U-Box Load/Unload – Moving Help® service providers will be loading or unloading a customer’s goods into or out of a U-Box storage container. The customer is responsible for all equipment including dollies, furniture pads, etc.

    U-Box Delivery & Load/Unload - Moving Help® Service Provider(s) uses their vehicle to pick up a U-Box trailer that the customer rented at the assigned U-Haul location and deliver the U-Box to the customer’s address. Perform loading or unloading of a customer’s goods into or out of a U-Box. Return the loaded or unloaded U-Box and trailer to a U-Haul location.

    U-Box Delivery Only- Moving Help® Service Providers can offer U-Box Delivery only service for customers who want to load/unload their belongings at their own pace. These will consist of 2 separate jobs. One for the Delivery and one for the Pickup of the U-Box(es).

    Pack/Unpack – Moving Help® service provider packs or unpacks the customers household goods into or out of boxes and storage bins. All rates are based on the hourly rates for the crew size. The customer is responsible for all moving supplies, packing materials, and boxes.

    Cleaning - Moving Help® service provider cleans a customer’s home or apartment. All rates are based on the hourly rates for the crew size. The customer is responsible for all cleaning supplies and equipment.

Moving Help® Service Providers

General Moving

  • How do I hire movers near me?

    Answer

    You can hire movers near you by visiting MovingHelp.com and providing the address or addresses where you need help at, please make sure you enter the zip code. Moving Help® will instantly give you local movers available near the location entered.

  • Where can I find last minute movers?

    Answer

    You can find last minute movers by visiting MovingHelp.com, entering the location you would like help, select the date and time you need last minute help, view the available movers, then book your reservation and your Moving Help® Service Provider will contact you.

  • How big of a truck do I need?

    Answer

    You can figure out what size truck you need by using the U-Haul Truck Guide. Read more information about what size truck you need in our blog post.

  • How do I find a Moving Helper®?

    Answer

    To find a Moving Helper®, visit MovingHelp.com and enter the location(s) where you need labor. Read through unedited reviews for local providers available in your area and pick the Moving Helper® that best fits your needs!

  • Do I have to be present for my Moving Help job?

    Answer

    Moving Help is a great way to hire moving labor assistance for your DIY move. It is highly encouraged that you remain on site while your Moving Help Service Providers do the heavy lifting to ensure your move goes as planned for the time booked. 

Payment

  • What is a Payment Code?

    Answer

    A Payment Code is a 6-digit code, which holds your prepaid funds until the job is completed. It is your assurance that all the work is done to your satisfaction! Moving Help® will never release that information without your permission. You are in control of making sure you are happy with the work performed before the Moving Help® Service Provider(s) are paid. To learn more about when to release the Payment Code, read our blog post.

  • Can’t find your Payment Code?

    Answer

    Your Payment Code is located on your receipt, and we also included it in your confirmation email. If you lost your receipt and trashed your email, no problem, sign into your Customer Account, it is also available there. If you selected the text message alert option when ordering, you also can find your Payment Code there or email support@movinghelp.com.

  • Can I tip my Moving Help® Service Provider(s)?

    Answer

    Yes, we encourage tipping!

  • How much do I tip movers?

    Answer

    A standard amount to tip movers is roughly $20.00 dollars per mover per 2-hour job. You can adjust this amount based on your level of satisfaction with your move. Although not necessary, your movers will deeply appreciate receiving individual tips.

  • Why is my credit card charged when I book?

    Answer

    Your card is charged immediately, and the funds are placed into escrow to ensure the Moving Help® Service Provider that funds will be available upon the completion of the job. In the event services are no longer needed, a full refund can be processed upon your request.

Pricing

  • Are there any hidden fees?

    Answer

    No, there are never hidden fees. Any service that you are requesting through the website is all you will need to pay for.

  • Do Moving Help® Service Providers charge for travel time?

    Answer

    No, travel time is included in your Moving Help® service provider’s hourly rate. The only time you would ever pay for transportation is if you are having a U-Box storage container picked up or delivered.

  • What is the Refundable Marketplace Fee?

    Answer

    The Refundable Marketplace Fee assists in covering the costs of managing and servicing the Moving Help® Marketplace, maintaining the customer care center, and developing new tools for Moving Help® customers to utilize during their transactions. This fee will be refunded to customer upon their completion of a review of the Moving Help® Service Provider(s) and their experience within 60 days from the date of their scheduled transaction as customer reviews are critical to the continued success and development of the Marketplace and allow Moving Help® to provide a better and better experience to our customers.

  • Can I book a reservation over the phone and what is the Phone Reservation Fee?

    Answer

    Yes, you can book a reservation over the phone. If you book a reservation with Moving Help Customer Service, the Phone Reservation Fee will apply to the reservation.


    The Phone Reservation Fee is a non-refundable fee assessed to those customers who place a reservation for Moving Help® services over the phone which assists in offsetting the costs of maintaining the phone reservation system and providing adequate reservation services to customers. Customers may avoid this fee by placing their reservation on uhaul.com/MovingHelp/ or movinghelp.com.

  • Do Moving Help® Service Providers charge per flight of stairs?

    Answer

    Moving Help® Service Providers do not charge per flight of stairs. Although, we would encourage you to account for how many flights of stairs your job involves when placing your order, seeing as number of stairs will affect how long it may take for your movers to complete the job. On average, each flight of stairs adds roughly 30 minutes to the job.

Support

  • How to contact Moving Help® support?

    Answer

    To contact Moving Help® support, visit MovingHelp.com, click on “Customer Support," once there click “Contact Us," there you will be able to send us a message. On the “Customer Service” page, there also is an option to begin a live chat.

  • Why can’t I talk to someone by telephone?

    Answer

    We only provide the connection to quality laborers, your communication should be directly with your Moving Help® Service Provider(s), and after all they work for you. In addition, you can reach Moving Help® support anytime via your customer account or support@movinghelp.com.

  • What if the Moving Help® Service Provider is done and I am not happy?

    Answer

    As the Moving Help® Service Provider is only paid once you provide the Payment Code, it is essential to resolve any issues you may have, so they can receive payment and ensure a positive review. If the Moving Help® Service Provider is finished earlier than the booked time, consider having them do other work during the move in, such as taking boxes and items to the trash and general cleanup or even maybe have them do some furniture assembly. If the issue is related to damage, discuss the reimbursement amount with the Moving Help® Service Provider and exchange the Payment Code in return for an agreed upon amount. If the service wasn't to your liking, you hold the payment and the ability to leave a review. Tell the Moving Help® Service Provider what they need to do to make the situation right. Be flexible and realistic with a resolution, but be firm, you are in control.

  • How can I file a claim?

    Answer

    You can file a claim by visiting MovingHelp.com, clicking on “Customer Support” in the top right-hand corner, from there selecting “Issue Resolution," and when you have reached the “Resolution Center," you will be able to file a claim.

  • How do I get a refund from Moving Help®?

    Answer

    If after receiving Moving Help® you are unsatisfied with the outcome of your move, any disputes will need to be resolved solely between you and your Service Provider. Use your Payment Code as leverage to ensure that you pleased with your service and remember to not relinquish your Payment Code until you are fully satisfied.

  • How do I cancel my Moving Help® order?

    Answer

    You can cancel your order by filling out the form in the Customer Service section of our website. Please allow 5-7 business days for the refund to post to your account.

  • What if a Moving Help® Service Provider doesn’t show up?

    Answer

    It’s best to be proactive, call your Moving Help® Service Provider the day before and confirm scheduling. If you have tried calling them and they won’t return your call, just sign into your Customer Account and select a new Moving Help® Service Provider that offers same day service.

  • What if a Moving Help® Service Provider damages my property?

    Answer

    Your Payment Code ensures you are in control. Communicate with your Moving Help® Service Provider and find the best resolution to any problems that arise. Moving Help® Service Providers are motivated to satisfy the customer since they don’t get paid until you release the Payment Code.

  • Why can’t I be refunded after giving my Payment Code?

    Answer

    Once you have placed your Moving Help® order, your card will be immediately charged, and the money will enter escrow. Once you give the Payment Code to your provider and it has been entered into their account, the funds will then leave escrow, becoming your provider’s money, and out of Moving Help’s control. Read more about when to release the Payment Code in this blog post.

  • How do I cancel my order and reschedule a new one using the funds already provided?

    Answer

    If you're needing to reschedule with a different service provider, you can cancel your order by signing into your Customer Account. Locate the job you would like to cancel, click on the appropriate job number (JB-), select “No longer need moving services? Cancel this job by clicking here.” Follow the prompts and select the box next to “I would like to schedule another helper.” Afterward, go to your Account Details page and select VIP Info to retrieve your store credit certificate. Use this credit number on the checkout page when rebooking.

  • Why doesn’t Moving Help® offer driving services?

    Answer

    Moving Help®, powered by U-Haul, is dedicated to giving its customers access to a low-cost DIY move. Moving Help® does not offer driving as one of our services because we have found the cost would outweigh the benefit provided to you, the customer.

Scheduling & Timing

  • How many hours do I need?

    Answer

    A standard moves take anywhere from 2 to 8 hours. Every move is unique. You can access our Estimator Tool to help determine the number of hours needed based on the size of your home. Just remember some variables may increase your time needed, such as: stairs, heavy or bulky items, disassembling, and special placement of items.

  • Why a minimum of 2 hours?

    Answer

    Our Moving Help® Service Provider(s) need to have a minimum of 2 hours to make it economically feasible to perform a quality service.

  • What if I underestimated the time I need?

    Answer

    No problem, go to your Customer Account and add hours, services, or even additional laborers to your existing order. We add it to your account and the Payment Code stays the same!

  • What if I overestimated the time needed?

    Answer

    Your Moving Help® Service Provider(s) are there to help you, ask if they can help with something else you would rather not do yourself, such as: clean up, unpacking, and organizing. Take advantage of the time you have your Moving Help® Service Provider(s) because they are paid for the time requested regardless of actual hours worked.

  • What hours can Moving Help® Service Providers work?

    Answer

    Moving Help® Service Providers typically work during standard business hours, but many Service Providers are willing to accommodate a more atypical schedule. Be sure to contact your provider as soon as you schedule Moving Help® to see whether they can complete your specific move as needed.

  • How do I update my Moving Help® reservation to add hours, edit time, or change the date?

    Answer

    To update your Moving Help® reservation, log into your Moving Help® account, select the “My Jobs” to find the job you would like to edit.

  • Can I get Moving Help® by the hour?

    Answer

    Yes! When scheduling your Moving Help® you get to select the amount of time you want help, as well as how many helpers. You can hire movers for as little as two hours.

  • How do I modify an order date?

    Answer

    You can modify an order date by logging into your Customer Account, click the job number (JB-) that you need to reschedule, look for “need to add particular services to your order? Edit and modify your existing order by clicking here.”

    On the following page, locate the calendar, select from any days that are blue, which indicates your chosen provider is available. Click “Confirm date change.”

  • When are my Service Providers showing up?

    Answer

    When initially scheduling your Moving Help® Service Provider, you will be able to select the general time of day you want your help, (morning, afternoon, evening). Once your Service Provider contacts you, you will then be able to discuss a more exact arrival time. Keep in mind, you are always welcome to initiate contact with your movers via phone or text message with the contact information provided to your email after booking.

Specialty Moves

  • Can I use Moving Help® if I am conducting a cross country move?

    Answer

    Absolutely! When searching for a Moving Help® Service Provider click “I need Moving Help® at two locations” to find help at both your first and last destination. Read our tips on how to pull off an affordable long distance move in our blog post.

  • Does Moving Help® offer piano moving?

    Answer

    Yes, Moving Help® Service Providers offer piano moving. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking “customize your move." Read about how to use Moving Help to move your piano in our blog post.

  • Does Moving Help® offer safe moving?

    Answer

    Yes, Moving Help® Service Providers offer safe moving. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking "customize your move."

  • Can I use Moving Help® for my international move?

    Answer

    You can absolutely use Moving Help® for your international move. You can hire Moving Help® when packing your home in the United States or Canada prior to shipping your items. You can use U-Haul’s U-Box® storage containers for your international move. Read more about how to plan an international move with U-Haul in our blog post.

  • Can I get Moving Help® Service Provider(s) to assist me with my U-Box® container?

    Answer

    Absolutely, Moving Help® Service Provider(s) are ready to help with delivery, loading, unloading, and even the return of your U-Box® container if needed. Simply click Moving Help® + U-Box® on our homepage and enter information as instructed.

Additional Services

  • Does Moving Help® offer cleaning?

    Answer

    Yes, Moving Help® Service Providers offer cleaning. Not all movers offer this service so be sure to select a provider that does. You can add on this service by selecting Cleaning Services in the filter section.

  • Does Moving Help® offer packing and unpacking?

    Answer

    Yes, Moving Help® Service Providers offer packing/unpacking. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking “customize your move."

  • What is MovingHelp® Now!?

    Answer

    MovingHelp® Now! is a service offered by providers when Moving Help® is needed within two hours or less of booking. Please note that MovingHelp® Now! is only available for load/unload and may incur higher costs than if you were to book your move ahead of time. An added benefit of MovingHelp® Now! is a live tracking feature of your Moving Help® Service Provider’s location as they make their way to your job site.

  • Can Moving Help® Service Providers assemble/disassemble furniture?

    Answer

    Yes, many of our Moving Help® Service Providers are able to disassemble or assemble your furniture while moving. When your Moving Help® provider reaches out to you, be sure to ask whether they are comfortable assisting with this specific task.

Safeload®

  • How do I file a Safeload® claim?

    Answer

    To file a Safeload® claim, please call Repwest Insurance at 1-800-528-7134 with your job number (JB-) available. For more information on how to file a Safeload® claim, read our blog post.

  • How do I add Safeload® to my order?

    Answer

    During the booking process, you will be asked whether you want to add Safeload® coverage to your reservation. You can select from various premium coverage amounts that are sure to fit your individual moving needs.

  • Where is Safeload® available?

    Answer

    Safeload® is offered in various states, search your area for availability.

  • Why doesn't my provider offer Safeload®?

    Answer

    Safeload® can only be offered by seasoned Moving Help® Service Providers who have been granted access to offer the coverage. If the provider you have selected does not offer Safeload®, they may have completed fewer orders or have not yet met the minimum qualifications.

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