Absolutely terrible. Third mover was woman owner and slow. Didn’t finish on time and demanded we pay the extra hours to her directly instead of via the app. Started inventing new charges and being aggressive about a per mile charge. Took the cash we had on hand and overcharged us. Not willing to issue refund for the extra charges. Stay away from this company.
Paulette L. | Berkeley, CA
(Reviewed on 09/28/2024)
Valley Bay Movers were extremely helpful with my recent move in the Bay Area! They were very friendly and professional, and the move was very easy and quick. I'd highly recommend them!
Ryan O. | Wayne, PA
(Reviewed on 08/25/2024)
Deedee and co were very helpful despite some logistical errors on the side of U-Haul. They kept me updated throughout the whole process. Once they arrived, they were diligent, communicative, and careful in cramming as much as they could into the U-Box. They were great, and I would recommend them!
Isaac F. | Los Angeles, CA
(Reviewed on 08/23/2024)
Hanna K. | Redwood City, CA
(Reviewed on 08/17/2024)
They came with a can-do attitude and overcame some major obstacles to move. I highly recommend them.
Marvin B. | Los Angeles, CA
(Reviewed on 08/09/2024)
ValleyBayesMoves was professional and extremely helpful throughout the entire process. We made a mistake (completely my fault) which ended up delaying the unloading process, and ValleyBayesMoves was so understanding and considerate. Will definitely be using them again in a few weeks time to complete our move, and for any more of our moving needs in the future.
Katherine O. | San Francisco, CA
(Reviewed on 08/07/2024)
Christopher B. | Walnut Creek, CA
(Reviewed on 07/29/2024)
They did an excellent job with my move. Great communication. They updated me one the progress while picking up my UBox. Packing was super efficient. I didn’t think all of my items would fit, but Terrel played testers and made it all fit! It was impressive. Hasselfree and efficient! I would definitely use them again next time!
PURVI D. | Redwood City, CA
(Reviewed on 07/29/2024)
Unfortunately even though this couple was nice my u box was loaded very unprofessionally. Im super disappointed that I had to pay for my bed to be dismantled 75dollars to now realize upon opening that it was only halfway taken apart. Because of this I had to leave my Ethan Allen mattress behind because the mover said it wouldnt fit. But it would have fit if he loaded the u box in an organized fashion and took the bed completely apart. Then I wound up paying an additional hour of work for him to reorganize the mess a bit just to fit in a couple more boxes. Upon opening my u box I saw a jumbled mess all my items tossed around from not being packed well inside. My bed frame is now broken im out a mattress and box spring the Additional hour of work I paid for because of their mistake and the 75 for a half disassembled bed frame. Very disappointed and sad all my lifes belongings were shipped this way. I had faith an trust in this business taking their word that they knew how
nicole s. | San Francisco, CA
(Reviewed on 07/28/2024)
The movers were great, and we got into our new place with no problem!
Tajinder U. | Berkeley, CA
(Reviewed on 07/27/2024)
They did a great job moving all my stuff from the u box to my appartment.
Mohammad F. | Walnut-Creek, CA
(Reviewed on 07/16/2024)
I booked their services through the U-Haul website, and within an hour, they confirmed via text message for a move scheduled for the following week. I contacted them the day before the move, and they promptly confirmed it. On the moving day, there was a minor issue with their car, and U-Haul didn't release the U-Box, causing a slight delay of about 30 minutes. This wasn't a problem for me, and they communicated the situation well in advance. Overall, I'd rate their communication as exceptional, 10 out of 5! One thing to note is that although you typically pay for 2 movers, this team consisted of a man and a woman, with the man doing most of the work. While they were quick and efficient, nearly all the labor was handled by one person. By the end of the move, he was understandably tired and became a bit rushed, resulting in less care with the furniture, which led to one piece breaking. I was able to fix it later, but it wasn't quite the same as before. Overall, I liked their services.
Parnaz D. | Philadelphia, PA
(Reviewed on 06/18/2024)