They did a wonderful job. I will refer them to anyone moving.
Stacy S. | Louisville, KY
(Reviewed on 12/17/2024)
Deserves 0 stars or below in every imaginable aspect of move. Please do not hire this person Vincent Barber or his crew. The owner Vincent Barber of Best Movers in Louisville was rude and used swear words. Owner mockingly asked why the F(swear word) are you using such a big POD. I told since I have money I got big POD and the size of POD I get is anyone’s but my business. He stared swearing saying this MF(swear word)has lot of money. There was damage at the property and when I asked him to take a look he was making movements in a threatening way. I told I will call 911 and then Vincent stared swearing at me more and said he will not take a look or pay me for damages and walked away. He mentioned MF(swear word) at-least 10 times if I’m not wrong. I feel threatened for my life and depressed by this action. I never thought getting movers through U-Haul will put me into such a situation. I’m surprised that such movers are allowed to do business here.
Santosh S. | La Grange, KY
(Reviewed on 12/11/2024)
Michael A. | Elizabethtown, KY
(Reviewed on 12/07/2024)
The unload at least went faster than loading did but again.... it took longer than it should have with the very small amount of stuff i had. I made things as easy as I could for the movers and provided blankets etc and wrapped my furniture to try to protect it but my chest in particular was scratched and chipped due to the woman not knowing how to use a dolly and being left to bring most of the furniture to and from the truck herself and they refused to use the ramp on the truck which would have made it easier and protected my belongings better.
Carmen A. | Frankfort, KY
(Reviewed on 12/07/2024)
They weren't professionals at all. It took them an hour to load a 3rd of a 15 ft box truck. They didnt use pads to protect the furniture. The man had the woman taking the heavy furniture out of the apartment and she didnt know how to use a dolly correctly, resulting in damage to the handmade furniture a friend made for me. It should have been a two hour move tops but between the system not allowing me to book it for two hours and the completely lackadaisical pace of the movers, it took more and cost more than it should have and had I known that. I would have done it all myself.
Carmen A. | Frankfort, KY
(Reviewed on 12/07/2024)
They were really fast and professional
Christopher C. | Frankfort, KY
(Reviewed on 12/02/2024)
They were extremely helpful and we got this done way quicker than I expected due to their help.
Patrick M. | ekron, KY
(Reviewed on 11/26/2024)
Movers weren’t extremely professional. The guy was very rude to the girl. He didn’t introduce himself. Walked into my driveway and lifted the lid of my uhaul before I ever knew he was here. Made me feel uncomfortable. Will not use this service again.
Dena E. | Louisville, KY
(Reviewed on 11/19/2024)
Great customer service!!
Tiffany G. | Louisville, KY
(Reviewed on 11/14/2024)
Sandra E. | Louisville, KY
(Reviewed on 10/13/2024)
I’d hired them once before and it was not a positive experience. I ended up needing movers again at the last min to load the same storage unit back In to a uhaul and this same company was the one available at a last min scheduling, I was hesitant but was pretty much out of options. I confirmed the arrival time 3 separate times the night before the morning comes I’m calling to find out where they are because they didn’t bother to reach out to me, they ended up being an hour late, and not a single apology same rude attitude. About 20 mins in I notice two children no older than 10, almost certain the daughter was autistic (not that I’m being negative against that) not only playing around all of my belongings but now also being involved and loading things on to truck. Was absolutely not ok for them to be a part of any handling of my things, especially not heavy items or the constant jumping off the back of the uhaul constantly. whole thing was just horrible. If I could type more I would!
Nicole M. | BOWLING GREEN, KY
(Reviewed on 10/02/2024)
Excellent service! The movers were professional and handled everything with care. They made the entire process smooth and stress-free, and I truly appreciate their effort in ensuring hassle-free loading.
Aarathi P. | Spanish Fork, UT
(Reviewed on 09/29/2024)